Refund policy

At CLOTHLY, customer satisfaction is important to us. We want you to feel confident when shopping with us. If something isn't right with your purchase, our return and refund policy explains how you can request assistance.

We offer a 30-day return window from the date your order is delivered, subject to the conditions outlined below.

1. 30-Day Return Policy

You may request a return within 30 calendar days of receiving your order.

To qualify for a standard return:

  • The item must be unused and unworn.

  • The item must be in its original condition.

  • Original tags and packaging should be included where applicable.

  • The item must not show signs of washing, alteration, damage, or excessive handling.

  • Proof of purchase or a valid order number must be provided.

We accept eligible returns for reasons including a change of mind, incorrect size selection, or dissatisfaction with a product, provided the return conditions are met.

2. Free Returns

CLOTHLY offers free return shipping for eligible returns within the 30-day return period.

Customers must contact our support team and receive return authorization and instructions before sending an item back.

Please do not send a return without receiving instructions from our team.

3. How to Request a Return

Returning an eligible item is straightforward.

Step 1: Contact Our Support Team

Email us at support@clothly.shop.

Step 2: Provide Your Order Information

Include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photographs, if the item is damaged or incorrect

Step 3: Receive Return Instructions

Our support team will review your request and provide the approved return instructions and return shipping arrangements.

Step 4: Send the Item Back

Package the item securely and follow the return instructions provided by our team.

Step 5: Return Inspection

After receiving the returned item, we will inspect it and notify you about the return approval.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Email support@clothly.shop with:

  • Your order number

  • A description of the problem

  • Clear photographs showing the issue

We will review the situation and arrange an appropriate resolution.

For verified damaged, defective, or incorrect items, CLOTHLY will cover the applicable return shipping costs.

Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include a replacement, exchange, or refund.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved.

If approved:

  • Refunds will be issued to the original payment method whenever possible.

  • We will initiate the approved refund within 5–10 business days after the return inspection and approval.

  • Your bank or payment provider may require additional time to display the refunded amount.

The actual time for the funds to appear in your account depends on your payment provider.

If you have not received your refund after the applicable processing period, please contact us at support@clothly.shop.

6. Exchanges

If you would like a different size, color, or eligible product, contact our customer support team.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we will explain the available alternatives, which may include a refund for an eligible return.

7. Non-Returnable Items

Certain products may not be eligible for standard returns where permitted by applicable law.

These may include:

  • Items clearly identified as final sale before purchase.

  • Personalized or custom-made products.

  • Products that cannot be returned for hygiene or safety reasons after being opened, where applicable law permits this restriction.

  • Items damaged through improper use, washing, alteration, or handling by the customer.

Defective, damaged, or incorrectly supplied products will be handled in accordance with applicable consumer protection laws.

Any product-specific return restrictions will be disclosed before purchase.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at support@clothly.shop.

We will attempt to cancel the order if it has not entered processing or fulfillment.

Once an order has been dispatched, cancellation may no longer be possible. In that situation, you may request a return under our 30-day return policy after delivery.

If a cancellation is successfully approved before shipment, the applicable refund will be issued to the original payment method.

9. Refund Eligibility and Processing

All returned products are subject to inspection.

If a returned item does not meet the applicable return conditions, we will contact you and explain the issue before deciding how to proceed.

We do not charge a restocking fee for eligible returns.

We will not deny statutory consumer rights that apply to your purchase.

10. Return Shipping Address

For security and proper return processing, customers must contact our support team before sending any return.

Our team will provide the appropriate authorized return address and shipping instructions.

Please do not send returned merchandise to our business correspondence address unless our support team specifically confirms that it is the correct return destination.

11. Contact Information

If you have any questions about returns, refunds, exchanges, or cancellations, please contact CLOTHLY.

Business Name: CLOTHLY

Email: support@clothly.shop

Phone: +1 (510) 603-7759

Business Address:
123 Main Street
Los Angeles, CA 90012
United States

Website: https://www.clothly.shop/