Payment Policy
At CLOTHLY, we aim to provide a clear, convenient, and secure payment experience. This Payment Policy explains the payment methods available at checkout, payment processing, order confirmation, cancellations, and refunds.
1. Accepted Payment Methods
CLOTHLY accepts the payment methods displayed and available during checkout.
Depending on your location and payment provider availability, the options shown at checkout may include credit cards, debit cards, and other supported payment methods.
Please review the available payment options before completing your purchase.
We do not accept payment methods that are not displayed or supported through our official checkout.
2. Payment Processing
Payment is processed through the payment provider selected at checkout.
When placing an order, customers must provide accurate payment and billing information.
Your order may be processed after successful payment authorization or confirmation, depending on the payment method used.
If a payment is declined or cannot be verified, the order may not be confirmed or processed.
3. Order Confirmation
After successfully placing an order, customers should receive an order confirmation email at the email address provided during checkout.
The confirmation email contains important order details, such as the order number and purchased items.
If you do not receive an order confirmation, please check your spam or junk folder. You may also contact our support team for assistance.
4. Pricing and Currency
All product prices and applicable charges are displayed during the shopping and checkout process.
The final order total will be shown before you submit your payment.
The currency displayed at checkout will be the currency used for your transaction. Your bank or payment provider may apply currency conversion fees or other charges depending on your account and location.
5. Payment Security
Payments are handled through the payment processing options made available at checkout.
Customers should never share their full payment card details, passwords, or other sensitive payment information through email or customer support messages.
Please make sure you are shopping through our official website:
6. Failed or Declined Payments
If your payment is declined, please:
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Check that your billing information is correct.
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Confirm that your payment method has sufficient available funds.
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Contact your bank or payment provider if necessary.
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Try another payment method available at checkout.
If you believe you were charged but did not receive an order confirmation, please contact us with the relevant payment reference information. Do not send full card numbers or passwords.
7. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at support@clothly.shop.
Cancellation requests are subject to order processing status. We cannot guarantee cancellation once an order has been processed or shipped.
If a cancellation is approved after payment, any applicable refund will be handled according to our Return & Refund Policy and the payment provider's processing procedures.
8. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase, where supported by the payment provider.
Refund eligibility, return conditions, and processing procedures are explained in our Return & Refund Policy.
The time required for a refund to appear in your account may depend on your bank or payment provider.
9. Taxes and Additional Charges
Any applicable taxes, shipping charges, or other fees will be displayed during checkout before payment is completed.
For international orders, customs duties or import taxes may be charged by the destination country's authorities, where applicable.
Customers should review any applicable charges before completing their purchase.
10. Payment Questions and Support
If you have questions about a payment, order confirmation, or refund, please contact our customer support team.
Store Name: CLOTHLY
Website: https://www.clothly.shop/
Email: support@clothly.shop
Phone: +1 (510) 603-7759
Business Address: 123 Main Street, Los Angeles, CA 90012, United States